Covid 19Information Hub

Alder Hey Children’s NHS Foundation Trust

Visiting Alder Hey

Latest changes to visiting guidelines

We are continuously reviewing our visiting policy during the Covid-19 pandemic and have altered our visiting arrangements which will take affect from Friday 1st May 2020.

  • Patients are limited to one visitor at a time. This applies across all areas of the hospital, including the Emergency Department, inpatient wards and outpatients.
  • One visitor chosen from two nominated adults – to be agreed with Ward Manager
  • Where possible the same person to visit a patient throughout their hospital stay.
  • Children i.e. brothers and sisters, are not allowed to visit.
  • Unwell visitors or those with possible symptoms of COVID-19 must not attend the hospital.

Please also note that Alder Hey is currently closed to anyone other than hospital staff, patients and parents/carers visiting their children.

Our security team will support our volunteer colleagues in greeting our staff, patients and visitors at all hospital entrances, to ensure that only they are accessing the building. We will also be ensuring that social distancing measures are in place outside the hospital to ensure safe queuing

These measures have been brought in to reduce the movement of people who may potentially, unwittingly carry coronavirus into the hospital and therefore risk transmission to patients, other visitors and members of staff.

Virtual Visiting at Alder Hey

We know and understand that these visiting restriction may prevent the amount of contact you have with your child. As a result, we have launched a new Family Support Messaging Service to allow our children and young people to keep in touch with families.

The Service will see a team of Alder Hey staff and volunteers on hand to deliver computer tablets compatible with Skype to allow for recorded or live video calling between our patients and families in order to maintain that essential face-to-face contact.

Family members will simply need to download Skype on their own personal device and book a time slot by contacting covidinfo@alderhey.nhs.uk or 0151 282 4907. Once a time is allocated, guidelines for Skype and a unique reference number will be generated and sent to the family members one hour before the call.

Our service will also give families the opportunity to send text or recorded voice messages via email to loved ones 24 hours a day. Please email covidinfo@alderhey.nhs.uk quoting your family members name alongside your message. Please be aware that all messages will be delivered after 2:30pm and any messages received after this time will be delivered the following afternoon.

For adult patients in ICU, we have a Family Liaison Team in place made up of expert, experienced professionals who are helping families to understand what is happening with their loved ones and facilitating communication and sharing of information as appropriate and as required at this difficult time.

We appreciate that this is an incredibly difficult time for everyone and that restricting our visitors will create challenges for our families. However, we believe that these measures are necessary to reduce the risk to our patients, families and our staff.

Please read before visiting Alder Hey

Have you, or anyone attending Alder Hey with you had either a new continuous cough in the last 7 days, a fever, or loss of / change in smell or taste, in the last two days?

If so, please call one of the below numbers:

Outpatients – 0151 252 5358 / 0151 252 5358
Admissions – 0151 252 5055
Medical Day Unit (MDU) – 0151 282 4763
Liverpool CAMHS – 0151 293 3662
EDYS CAMHS – 0151 282 4911
CAMHS – 0151 282 4527
Radiology – 0151 252 5320 

Avoid visiting the hospital if you might have COVID-19

If, in the last 7 days, you have had any of the following:

  • a high temperature – you feel hot to touch on your chest or back or a thermometer reads 37.8ºC or higher
  • a new, continuous cough – this means you’ve started coughing repeatedly
  • loss of / change in smell or taste
  • have tested positive for COVID-19

then you should:

  • self-isolate as per current NHS guidance, until it has been at least 7 days since the symptoms started (or your test was positive), you are feeling better and you no longer have a temperature. A persistent cough alone does not mean you must continue to self-isolate for more than 7 days
  • not visit the hospital until your self-isolation has finished.

If your child is critically ill, this will need to be agreed with senior ward staff and you will need to keep to strict rules, including isolation within your child’s room, to prevent risk to other staff, patients and visitors.

As the children and young people with infection are being treated in isolation, there is an extremely low risk to any other patients, or visitors.  The evidence indicates that children are less likely to become ill with the virus than adults.  As with adults, children should use the usual preventive actions to avoid infection, including cleaning hands often using soap and water or alcohol-based hand sanitiser, and avoiding people who are sick.

Dr Andrew Riordan,
Alder Hey Consultant in Paediatric Infectious Diseases and Immunology

Additional visiting guidance during the COVID-19 outbreak

In all cases:

  • Use hand gel on entering and leaving the ward
  • Please remain within the cubicle with doors fully closed at all times

Thank you for your co-operation and support during this period.