Alder Hey Helpline

We have created a dedicated helpline and email address in case of concerns or questions relating to care of a patient or an appointment.

During the COVID-19 outbreak we are reducing some of our planned and less urgent services. This has resulted in us postponing some appointments.

If you have any questions or concerns relating to the care of a patient at Alder Hey and your appointment has been postponed, please contact our hotline Monday to Friday 9am to 8pm and weekends 9am to 3pm.

Telephone number:0151 282 4907
Email address:  covidinfo@alderhey.nhs.uk

Please do not attend our Emergency Department unless you feel your child needs urgent, emergency care.

This is a very busy time for our Emergency Department so please consider other options available to you, including the hotline number above, calling NHS 111 or using your local Walk-In, GP or Pharmacy.

We understand that this may be a worrying time for you and we will do our best to keep you updated.

For the latest information please visit https://alderhey.nhs.uk/covid-19

If you haven’t received a letter advising that your appointment has been postponed, please attend as normal but read the following guidance for anyone attending Alder Hey. Urgent and emergency cases and cancer treatments will be carrying on as normal.

COVID-19 presents with flu-like symptoms including a fever, a cough, or difficulty breathing.  We know that some simple public health advice can help stop the spread of the virus. Please help by following advice to:

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Avoid touching your eyes, nose and mouth with unwashed hands.